Troubleshooting
Troubleshooting Connector Validations
Common connector validation error messages and their troubleshooting instructions.
Updated 2026-08-17
Troubleshooting Connector Validations
| Validation Messages | Stages | Troubleshooting Instructions |
|---|---|---|
| Configuration Error | Configuration | Re-check the configurations |
| Request Failed | Authentication | Check connectivity, Check Proxy |
| Request Failed / Unable to connect | Fetch Logs | Check Connectivity, Check Proxy, Check permissions / whitelisting pre-requisites |
| Request Failed - response code: {res.status_code}, reason: {res.reason} | Multiple Stages | Check credentials, Check according to the response code and reason |
| File Type not supported | Fetch Logs | Check filetypes on respective cloud storage, allowed filetypes are (.json.gz, .log.gz, .txt.gz, .gz, .json, .txt, .log) |
| Request Timeout | Validation | Internal config validation timeout, Retry after sometime |
| Unknown Error | Validation | Contact support with log snapshots of components. |
| Unable to connect | Configuration | Check for valid port within valid port range |
| Unable to connect | Authentication | Check Connectivity, Check proxy, Check permissions / whitelisting pre-requisites |
| Credentials error | Configuration | Check if credentials used in configurations are valid and in correct format |
| Log reading error | Fetch Logs | Data not readable |
| Log listing error | Fetch Logs | Check connectivity, Check proxy, Check permissions / whitelisting pre-requisites |
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