Technology optimization · AI-driven decisions
Right-size software license tiers
Employees may hold premium licenses even though their actual usage only requires a lower-cost tier.
The record
Telemetry these decisions draw on
- License tier
- Feature-level usage
- User roles
- Frequency of premium-feature use
- Department and cost-center data
- Contract pricing
The questions
What an agent answers
- Which premium users only use standard features?
- Which features justify the higher tier?
- Who can be downgraded without disrupting work?
- What savings would tier optimization produce?
"62% of premium users only use features included in the standard tier. Downgrading the inactive premium cohort would reduce annual cost with limited operational impact."
Related use cases
Browse the full library →Technology optimization
Reclaim unused software licenses
Premium software licenses remain assigned to employees who rarely or never use the application.
AI-driven decisions · Chief Information Officer
Read the use case →Technology optimization
Consolidate duplicate software
Different business units purchase overlapping applications, creating unnecessary cost, fragmented workflows, and inconsistent governance.
AI-driven decisions · Chief Information Officer
Read the use case →Technology optimization
Remove stale employee and contractor licenses
Software access remains assigned to former employees, inactive contractors, or transferred users after their business need has ended.
Compliance and audit history · Chief Information Officer / Chief Information Security Officer
Read the use case →