Operational efficiency · Root cause analysis
Investigate a critical production incident
During a P1 incident, evidence is fragmented across applications, databases, infrastructure, deployments, networks, identities, and transactions.
The record
Telemetry these decisions draw on
- Application and API logs
- Database queries and lock events
- Kubernetes and infrastructure logs
- Network and load-balancer events
- Deployment and configuration changes
- Transaction events
- Identity and access events
The questions
What an agent answers
- When did the problem begin?
- What changed immediately beforehand?
- Which services, regions, customers, and transactions are affected?
- What is the most likely root cause?
- Is rollback, failover, scaling, or isolation the safest response?
"Payment failures began three minutes after version 4.7 was deployed. A new database query caused lock contention in the settlement service. Approximately 18,400 transactions were affected. Roll back version 4.7 and replay the failed settlement queue."
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