Operational efficiency · Root cause analysis
Detect and resolve stuck business processes
Orders, claims, loans, invoices, onboarding cases, and approvals can stop progressing across multiple systems without clear ownership or explanation.
The record
Telemetry these decisions draw on
- Workflow state changes
- Order and case events
- Approval events
- Integration responses
- Queue assignments
- Error and retry events
- SLA timestamps
- Employee actions
The questions
What an agent answers
- Which process instances are stuck?
- At what step did they stop?
- What system, rule, or team caused the delay?
- Which cases should be prioritized?
- Can they be safely reprocessed or rerouted?
"842 customer orders have not moved to invoicing because the tax-validation service returned an incomplete status. Reprocess these orders and correct the validation rule."
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