Technology optimization · AI-driven decisions
Identify software shelfware
The enterprise purchases a large number of licenses for strategic platforms, but adoption remains too low to justify the investment.
The record
Telemetry these decisions draw on
- Purchased and assigned licenses
- Monthly and weekly active users
- Feature-level usage
- Training completion
- Department adoption
- Contract cost and renewal dates
The questions
What an agent answers
- Which strategic platforms are underused?
- Is adoption low because of training, integration, or product fit?
- Which departments are receiving value?
- Should the enterprise expand, remediate, reduce, or cancel the investment?
"The organization purchased 5,000 AI-assistant licenses, but only 1,160 users are active and only 420 use the product weekly. Adoption is concentrated in two departments."
Related use cases
Browse the full library →Technology optimization
Reclaim unused software licenses
Premium software licenses remain assigned to employees who rarely or never use the application.
AI-driven decisions · Chief Information Officer
Read the use case →Technology optimization
Right-size software license tiers
Employees may hold premium licenses even though their actual usage only requires a lower-cost tier.
AI-driven decisions · Chief Information Officer
Read the use case →Technology optimization
Consolidate duplicate software
Different business units purchase overlapping applications, creating unnecessary cost, fragmented workflows, and inconsistent governance.
AI-driven decisions · Chief Information Officer
Read the use case →