Customer growth · AI-driven decisions
Identify customers ready to expand
Account teams often do not know which customers are reaching the limits of their current plan or are showing signs that they are ready to adopt more products, users, or capacity.
The record
Telemetry these decisions draw on
- Feature usage
- Active users
- API volumes
- Capacity and license-limit events
- New departments, locations, or workloads
- Support questions about advanced capabilities
- Product configuration changes
The questions
What an agent answers
- Which customers are outgrowing their current plan?
- Which accounts are adopting advanced features?
- Which customers are adding teams, locations, or workloads?
- Which expansion opportunities should sales prioritize?
- What evidence supports the recommendation?
"This customer has added 240 users, API traffic has grown 65%, and three teams are repeatedly reaching plan limits. Recommend an enterprise-plan conversation within the next 30 days."
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