Risk reduction · Investigations and forensics

Detect fraud and transaction abuse

Refund abuse, promotion abuse, account takeover, and coordinated fraud can appear legitimate when each transaction is examined in isolation.

The record

Telemetry these decisions draw on

  • Login and device events
  • Shopping-cart and checkout events
  • Payment authorization
  • Refund and return workflows
  • Promotion usage
  • Account and address changes
  • Customer-service actions
  • Shipment and warehouse events

The questions

What an agent answers

  • Which accounts, devices, addresses, or employees are connected?
  • Are refunds supported by actual returns?
  • Are transactions being split to avoid controls?
  • Which behavior differs from legitimate customer patterns?
  • What is the total financial exposure?
Example agent output
"37 customer accounts are connected through six devices and three shipping addresses. They generated $420,000 in promotional and refund losses over four months."

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